Privacy Policy
Learn how VINSI Health collects, uses, protects, and processes personal information.
Last updated: September 30, 2026
Welcome to VINSI Health ("VINSI Health," "we," "us," or "our").
This Privacy Policy explains how VINSI Health collects, uses, processes, discloses, and safeguards personal information when you visit our website, contact our team, request information, or interact with our healthcare engagement, outreach, contact center, automation, and related services.
VINSI Health provides patient and member engagement services that may combine experienced human engagement teams, contact center operations, technology, automation, and AI-supported workflows.
In some circumstances, we collect information directly from website visitors, prospective clients, business contacts, and other individuals for our own business purposes. In other circumstances, we may process information about members, patients, consumers, or other individuals on behalf of healthcare organizations that use VINSI Health services.
By accessing or using the VINSI Health website or related Services, you acknowledge the practices described in this Privacy Policy.
1. Interpretation and Definitions
1.1 Interpretation
Words with capitalized first letters have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.
1.2 Definitions
- Account
- A unique account created for You to access our Service or parts of our Service, where applicable.
- Affiliate
- An entity that controls, is controlled by, or is under common control with a party, where control means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
- Business (CCPA)
- VINSI Health, when acting as a business that collects consumers' personal information and determines the purposes and means of processing that information, as defined under the California Consumer Privacy Act and California Privacy Rights Act.
- Client
- A healthcare organization, health plan, provider, medical group, clinic, hospital, health system, MSO, IPA, or other organization that uses VINSI Health Services.
- Company
- VINSI Health, also referred to as "we," "us," or "our" in this Privacy Policy.
- End User
- A member, patient, prospective patient, plan member, customer, consumer, or other individual with whom a Client communicates or engages through VINSI Health Services.
- Personal Data
- Any information that relates to an identified or identifiable individual.
- Protected Health Information (PHI)
- Individually identifiable health information protected under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), where applicable.
- Service
- The VINSI Health website and related healthcare engagement, patient and member outreach, contact center, communication, automation, technology-enabled, and support services.
- Usage Data
- Data collected automatically through use of the Service or its infrastructure, such as IP address, browser type, device information, pages visited, and duration of visits.
- You / User
- The individual accessing or using the Service, or the company or legal entity on whose behalf that individual accesses or uses the Service.
2. Information We Collect
2.1 Personal Information You Provide
We may collect personal information when you voluntarily provide it through our website, contact forms, consultation requests, sales inquiries, program discussions, appointment requests, newsletter subscriptions, or other communications with VINSI Health.
- Full name
- Email address
- Mobile phone number
- Company or organization name
- Job title
- Organization type
- Information about healthcare engagement, outreach, contact center, operational, or technology needs
- Appointment or consultation information
- Communication preferences
- SMS opt-in or opt-out status
- Consent records where applicable
- Any other information you choose to provide
2.2 Usage Information
We may automatically collect information about your use of the website, including IP address, browser type, device information, operating system, pages visited, visit times, referring source, unique device identifiers, and general website interaction data.
2.3 SMS and Text Messaging Information
When you provide your phone number and consent to receive text messages, we may collect and maintain your mobile phone number, SMS preferences, opt-in or opt-out status, proof of consent, consent timestamp, consent method, IP address where applicable, and message delivery information.
Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
2.4 Client Member and Patient Data
When healthcare organizations use VINSI Health to engage, support, communicate with, or provide outreach to their members or patients, VINSI Health may process Personal Data on behalf of the Client.
- Name and contact information
- Communication preferences
- Preferred language
- Appointment and scheduling information
- Outreach and engagement history
- Member or patient identifiers provided by the Client
- Program enrollment status
- Referral-related information
- Follow-up status
- Care-gap-related information provided by the Client
- Health risk assessment information
- Survey responses
- Communication history
- Information collected during Client-directed engagement workflows
VINSI Health processes Client Member and Patient Data solely for the purpose of providing Services requested by the Client and does not use such information for VINSI Health's own independent marketing purposes.
3. How We Use Your Information
We may use information collected directly from You to operate and improve the VINSI Health website, respond to inquiries, schedule consultations, communicate with prospective and existing Clients, send administrative or marketing communications where permitted, analyze website usage, maintain security, and comply with legal obligations.
When acting on behalf of a Client, we may process Member or Patient Data to support:
- Patient and member outreach
- Appointment scheduling and confirmations
- Appointment reminders and follow-up
- Care-gap outreach
- Health risk assessment workflows
- Member and patient onboarding
- Program enrollment
- Referral follow-up
- Patient and member navigation
- Survey collection
- Post-discharge follow-up
- Medication adherence outreach
- Inbound and outbound contact center support
- Human engagement and escalation support
- AI-supported conversations and automated workflows
- Engagement outcome tracking
- Operational reporting
4. Data Processing Roles
4.1 Data Controller
VINSI Health acts as a Data Controller when we directly collect Personal Data and determine the purposes and means of processing that information.
4.2 Data Processor / Service Provider
VINSI Health may act as a Data Processor or service provider when processing Personal Data on behalf of a Client.
- The Client determines the purpose of the engagement program
- The Client determines the categories of individuals to be contacted
- VINSI Health processes data according to documented Client instructions
- VINSI Health does not use Client Member or Patient Data for independent marketing
- VINSI Health implements appropriate technical and organizational safeguards
4.3 Client Responsibilities
Clients are responsible for ensuring that their use of VINSI Health Services complies with applicable laws and regulations, including applicable requirements relating to consent, privacy notices, communication preferences, TCPA, CAN-SPAM, and healthcare privacy laws.
4.4 Data Processing Agreements
Where required, VINSI Health may enter into a Data Processing Agreement governing the processing of Personal Data on behalf of a Client.
4.5 Business Associate Agreements
Where VINSI Health creates, receives, maintains, or transmits PHI on behalf of a HIPAA-covered entity or business associate and HIPAA requires a Business Associate Agreement, the appropriate parties must execute a BAA before PHI is processed through the applicable Services.
5. Human Engagement, AI, and Automated Workflows
VINSI Health Services may combine human engagement teams, contact center operations, workflow automation, and AI-supported technology.
AI and automation may support activities such as:
- Routine outreach
- Appointment reminders and confirmations
- Structured information collection
- Workflow routing
- Engagement follow-up
- Classification of interaction outcomes
- Operational assistance for human representatives
Human representatives may participate where conversations require escalation, additional context, personalized assistance, complex scheduling, navigation support, exceptions, or human judgment.
VINSI Health does not represent AI-supported communications as a substitute for professional medical judgment.
6. SMS and Text Message Communications
SMS communications may include appointment confirmations, reminders, scheduling changes, follow-up messages, program-related communications, and engagement communications sent on behalf of Clients.
Promotional SMS communications will be sent only where legally permitted and where appropriate consent has been obtained.
Recipients may opt out by replying STOP or by using another opt-out mechanism provided in the communication.
Message frequency may vary based on the applicable engagement program. Standard message and data rates may apply.
7. Email Communications and CAN-SPAM Compliance
Transactional emails may include service notifications, appointment-related communications, program communications, follow-up messages, requested information, and administrative notifications.
Commercial or promotional emails will be sent in accordance with applicable law and will include appropriate unsubscribe mechanisms where required.
8. HIPAA and Protected Health Information
VINSI Health may provide Services to healthcare organizations subject to HIPAA.
Where VINSI Health acts as a Business Associate and creates, receives, maintains, or transmits PHI on behalf of a Covered Entity or another Business Associate, VINSI Health will process PHI in accordance with applicable HIPAA requirements, the applicable Business Associate Agreement, documented Client instructions, and applicable security and privacy obligations.
VINSI Health does not use PHI for independent advertising or marketing purposes unless expressly permitted by applicable law and contract.
VINSI Health's general engagement, outreach, contact center, and automation Services are not emergency medical services and should not be relied upon as substitutes for emergency medical care or professional clinical judgment.
9. Payment Information
VINSI Health may use third-party payment processors where payment-related Services are offered. Unless expressly stated otherwise, VINSI Health does not directly store full payment card information.
10. Sharing Your Information
VINSI Health does not sell, trade, or rent Personal Data, including mobile phone numbers, to third parties for their own independent marketing or promotional purposes.
We may share Personal Data with trusted Service Providers that assist us with cloud hosting, telecommunications, SMS, email delivery, analytics, security, workflow automation, AI-supported functionality, software infrastructure, and operational support.
11. International and Interstate Data Transfers
Personal Data may be processed in locations where VINSI Health, its Clients, or its Service Providers operate. Where required by applicable law, VINSI Health takes reasonable measures designed to ensure appropriate safeguards are in place.
12. Data Retention
VINSI Health retains Personal Data only for as long as reasonably necessary to provide Services, fulfill contractual obligations, maintain records, resolve disputes, enforce agreements, and comply with applicable law.
Client Member and Patient Data is retained according to the applicable Client agreement, DPA, BAA, Client instructions, and applicable law.
13. Cookies and Tracking Technologies
VINSI Health may use Cookies, pixels, tags, scripts, and similar technologies for website functionality, security, analytics, performance measurement, and understanding website usage.
You may configure your browser to refuse or delete Cookies. Disabling certain Cookies may affect website functionality.
14. Your Choices and Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or request portability of your Personal Data, as well as rights relating to certain marketing, sales, sharing, or profiling activities.
Where VINSI Health processes data solely on behalf of a Client, the Client generally controls how privacy rights requests relating to that data are handled.
15. Data Security
VINSI Health uses reasonable administrative, technical, and organizational safeguards designed to protect Personal Data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
16. Data Breach and Security Incident Notification
If VINSI Health becomes aware of a security incident involving Personal Data, we will investigate and respond according to applicable law and contractual obligations.
17. Children's Privacy
The VINSI Health website is not directed to children under 18. However, VINSI Health may process information about minors when acting on behalf of a healthcare Client and where such processing is authorized by the Client and permitted by applicable law.
18. Third-Party Websites and Services
The VINSI Health website or Services may contain links to websites, applications, or services operated by third parties. VINSI Health is not responsible for the privacy practices or content of third-party services we do not control.
19. Changes to This Privacy Policy
VINSI Health may update this Privacy Policy periodically to reflect changes in our Services, privacy practices, legal requirements, technology, or business operations.
20. Contact Us
VINSI Health
Website: vinsihealth.com
General Privacy Inquiries: privacy@vinsihealth.com
Data Processing Agreement Requests: privacy@vinsihealth.com
Business Associate Agreement Requests: privacy@vinsihealth.com
Security Inquiries: privacy@vinsihealth.com
21. Additional Notice Regarding Healthcare Client Programs
VINSI Health may provide engagement Services on behalf of healthcare organizations, health plans, providers, medical groups, hospitals, health systems, or other healthcare-related Clients.
When You receive a communication from VINSI Health on behalf of one of these organizations, VINSI Health may be acting as a service provider, contractor, Data Processor, or Business Associate rather than as the organization that independently determined why You were contacted.
22. No Sale of Patient or Member Data
VINSI Health does not sell Client Member Data, Patient Data, or PHI for monetary consideration.
23. Use of Information in AI-Supported Services
Where AI-supported functionality is used as part of VINSI Health Services, Personal Data may be processed as necessary to support the applicable Client-directed workflow.
- Understanding communication intent
- Supporting conversational interactions
- Classifying engagement outcomes
- Summarizing interactions
- Identifying workflow steps
- Routing conversations
- Assisting human representatives
- Capturing structured information
- Triggering approved workflows
24. Human Review and Escalation
VINSI Health may use Human + AI workflows in which automated systems support initial interactions and authorized human representatives participate when additional assistance is required.
25. Client-Controlled Engagement Programs
VINSI Health may work with Clients to design and operate engagement programs around defined member or patient actions.
- Scheduling an appointment
- Completing an assessment
- Confirming a follow-up
- Enrolling in a program
- Completing an outreach interaction
- Responding to a referral
- Navigating to an appropriate resource
- Completing another Client-defined action
26. Contact Preferences and Communication Requests
Individuals may request changes to communication preferences where applicable, including updating contact information, changing preferred communication channels, opting out of marketing, updating SMS preferences, or requesting human assistance.
27. Questions About This Privacy Policy
If You have questions about how this Privacy Policy applies to a particular VINSI Health Service, Client program, communication, or interaction, contact us at privacy@vinsihealth.com.
For questions concerning medical care, health plan benefits, insurance coverage, clinical decisions, eligibility decisions, or medical records, please contact the healthcare organization responsible for your care or program.